Retail & E-commerce
AI Triage for Support Tickets
Reduced median first response time by 62% in six weeks with human-in-the-loop guardrails.
- Response time-62%
- CSAT+18%
- Agent efficiency+1.5 FTE
Practical AI for ambitious SMEs
SDG Enterprise designs, deploys, and trains your team on AI systems that unlock measurable wins. Faster delivery, lower costs, smarter decisions.
Why SDG
Direct-to-value AI partnerships
We help SMEs move from idea to measurable impact with a pragmatic, industry-aware approach.
Tailor‑made AI, not one‑size‑fits‑all
Co-design solutions with the teams who use them. We start with your metrics and workflows—not generic templates.
Infrastructure you own and control
Deploy on cloud or on-prem with full observability, audit, and cost controls handed back to your team.
Enablement that sticks (hands‑on training)
Role-based coaching ensures people understand, trust, and extend new AI capabilities every day.
Security and compliance built‑in
Risk assessments, guardrails, and documentation aligned to your regulators from the first workshop.
Services
Tailored services for every stage
Mix and match the right capabilities—from discovery to deployment—to meet your growth targets.
AI Readiness & Roadmapping
Identify high-impact AI opportunities and build a delivery plan that stakeholders can trust.
- Assess data, processes, and skills against AI readiness benchmarks
- Run executive and practitioner workshops to align on priority use-cases
- Produce a 90-day action plan with measurable checkpoints
Tailor-Made AI Tools
Design and deliver production-ready assistants that fit existing workflows.
- Prototype conversational or workflow agents in weeks, not months
- Integrate with core systems via secure APIs and event streams
- Track adoption and iterate with human-in-the-loop safeguards
Server Infrastructure & MLOps
Operate AI workloads on infrastructure you own and can audit end-to-end.
- Deploy containerized inference stacks across cloud or on-prem
- Establish CI/CD, observability, and rollback controls for models
- Automate scaling and cost-guardrails with policy-driven governance
Data Engineering & Pipelines
Turn fragmented data into reliable fuel for AI and analytics teams.
- Build resilient ingestion pipelines with quality gates and lineage
- Model business metrics with versioned, documented data products
- Implement privacy-preserving data retention and access controls
Training & Change Enablement
Equip teams to trust and extend new AI capabilities from day one.
- Deliver role-based training paths and practical playbooks
- Coach champions to embed AI usage into daily rituals
- Measure adoption with clear success metrics and feedback loops
Security, Privacy & Compliance
Ship AI responsibly with governance aligned to your regulators and customers.
- Map AI risk registers to existing ISO, SOC2, and sector frameworks
- Implement policy-driven access, audit trails, and incident playbooks
- Conduct red-team exercises and bias/robustness evaluations
Need something bespoke?
We co-create delivery squads and capability uplift around your KPIs.
Industry fit
Expertise anchored in real SME contexts
SDG Enterprise Limited partners with teams from workshop floors to executive suites. We translate AI innovation into outcomes your board, ops managers, and regulators care about.
Manufacturing
Lean operations with predictive insights at every workstation.
- Condition monitoring that schedules maintenance before downtime hits
- Computer-vision QA to catch defects without slowing lines
Retail & E-commerce
Personalised experiences that lift conversion and loyalty.
- Dynamic merchandising that adapts to local demand shifts
- AI-assisted service that resolves customer questions instantly
Logistics & Supply Chain
Keep fleets and fulfilment flowing with smart automation.
- Routing optimisation that balances service level and fuel cost
- Document intelligence for bills of lading and customs
Financial Services
Trusted automation that meets regulatory expectations.
- Augmented underwriting with explainable scoring
- Transaction monitoring that filters noise while flagging true risk
Process
How we partner
A simple path from idea to scaled impact, with your team at the centre.
01
Assess
We map opportunities, data foundations, and policy needs so you can prioritise with confidence.
02
Pilot
Rapid pilots with measurable guardrails prove value fast while keeping humans in the loop.
03
Scale
Operationalise successful pilots with MLOps, training, and change enablement that endures.
Case studies
Measurable wins in weeks
Every engagement has a defined metric, governance plan, and enablement package.
Retail & E-commerce
Demand Forecasts for a Retail SME
Improved forecast accuracy (MAPE) from 28% to 12% with an automated weekly pipeline.
- MAPE28% → 12%
- Inventory-7%
- Review time-62%
Logistics & Supply Chain
Document Q&A for a Logistics Team
48% faster SOP retrieval with private embeddings and role-based access controls.
- Retrieval speed+48%
- Escalations-35%
- Update cycleWeeks → Days
Testimonials
Leaders who trust SDG Enterprise
We work alongside your SMEs and operators to make sure each initiative lands and scales.
“We shipped our first AI pilot in under a month—and it stuck.”
“Clear ROI and a team that finally speaks our language.”
“Training turned skeptics into power users.”
Partnership first