Logistics & Supply Chain
Document Q&A for a Logistics Team
48% faster SOP retrieval with private embeddings and role-based access controls.
+48% Retrieval speed
-35% Escalations
Weeks → Days Update cycle
The challenge
- Complex SOPs were stored across SharePoint and legacy portals.
- New hires relied on experts for guidance, slowing escalations.
- Security teams required strict entitlements for document access.
What we delivered
- Ingested and normalised SOPs with metadata-driven access policies.
- Deployed retrieval-augmented generation with private embeddings store.
- Integrated assistant into existing chat and intranet tools.
Business impact
- 48% faster retrieval time for critical SOP queries.
- Reduced escalations to specialised teams by 35%.
- Document update cycle shortened from weeks to days.